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John W. Verity

IT's Consumerization Demands IT Performance

John W. Verity
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JohnVerity
JohnVerity
1/27/2013 3:58:11 PM
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Results are in
PwC's latest Digital IQ survey results are in, available here.

The topics they've looked at: 

Enterprise social networking

Cyber security

Private cloud,

Pervasive Computing

Public cloud infrastructure

Data visualization'

Simulation & Scenario Modeling

Digital Delivery of products & services

Gamification

Big Data Minig & Analysis

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SaneIT
SaneIT
1/16/2013 7:47:27 AM
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Peta
Re: IT IQ
Yes, I suspect that the cases I've run into are VARs who have established a partner program with the manufacturer.  Since we have reseller agreements with many manufacturers but we're not a VAR or a channel partner we tend to get left out in the cold looking for information.

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JohnVerity
JohnVerity
1/15/2013 12:28:30 PM
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Re: IT IQ
Sounds horrible. It must be driven by some kind of hidden cost/profit structure, no? I wonder what it would be like if cars got sold this way: Go talk to Delco about those plugs, etc.

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SaneIT
SaneIT
1/15/2013 7:49:53 AM
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Re: IT IQ
I just want to expand here a little, I've run into several companies who will sell me a product then when I get to a point that their first level support can't figure out what's wrong, they try to pawn you off on a VAR.  Then you deal with the VAR who seems to have an inside connection to an engineer at the company that sold you the product.  It's llike a tech old boy's club that you're not invited to and it's a horrible way to do business. 

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toby
toby
1/14/2013 11:16:22 AM
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Re: IT IQ
@SaneIT: Agreed. Any company that cannot answer questions on it's own products is a complete non-starter. IBM is famous for this.

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SaneIT
SaneIT
1/14/2013 7:34:09 AM
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Re: IT IQ
One of my pet peeves is a manufacturer who will tell you to find a third party professional who can help you when you have a question.  It amazes me that someone who sells directly to the public would hand off even simple questions.

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SaneIT
SaneIT
1/14/2013 7:30:27 AM
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Re: IT IQ
The FUD is often easy to pick your way through, the issues I have the most frustration with is the vapor like  "Oh, this is the way the vendor recommends rolling this out, but we've made some tweaks to the process." Then you realize that there's no real difference, they are just making stuff up to make it look like they are offering some level of expertise that others don't have.  I'm all about transparency when it comes to IT, if people understand what you can do, what the cost is and what bumps you are likely to hit along the way then they are better able to make decisions regarding how they want to use technology.

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Henrisha
Henrisha
1/14/2013 3:37:42 AM
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Kilo
Re: IT IQ
It is surprising, but I suspect it is only a matter of time before enterprise activity catches up in the cloud. 

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Henrisha
Henrisha
1/14/2013 3:37:16 AM
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Kilo
Re: IT IQ
That's very true, SaneIT. In most fields and especially in IT, what the people are doing are building and setting up solutions to make work (and life) easier for the end users. It's important to listen to your target audience and work to make what you're doing just right for their purposes. It also makes users feel important and that their views and needs are relevant--as they should be.

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JohnVerity
JohnVerity
1/13/2013 9:26:50 PM
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Re: IT IQ
I can imagine your frustration, @SaneIT. The customer is always right and in IT, the customer deserves special attention. My guess is that buyers of enterprise IT gear and software are some of the savviest around, spending more time on doing research, checking with peers, learnign as much as they can before signing on the dotted line. On the other hand, technology and products are evolving so fast, and there is a tremendous amount of FUD out there ....

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